Learn how to verify your device's connection status using the dashboard indicator and device display
Knowing whether your Chastity Lockbox is online ensures you can send settings and receive updates reliably. This guide shows two quick ways to confirm status: from the dashboard and directly on the device.
Before you start: make sure your device is paired to your account and powered on. If you haven’t paired yet, see Step 2: Pair your Lockbox to your account.
Check the dashboard indicator
Use the dashboard to confirm your device is connected to your account and currently online.
Confirm the device is paired
Sign in to the dashboard and go to Settings → Devices. Verify your Lockbox appears as paired.
You should see your Lockbox listed with its ID.
Open the Chastity Lockbox home page
Navigate to the Lockbox home in the dashboard.
Find the online/offline indicator
Look for the connection indicator in the bottom-left corner of the page. When your device is online, the dashboard will show "Online"; when not connected, it will show "Offline".
The dashboard status may take up to 60 seconds to update after your device connects. No page refresh is required—it syncs automatically.
Check the device display (real-time)
Your device display shows real-time connectivity and is the most accurate source of truth.
Wake the device
Power on the Lockbox or wake it from sleep.
Wait for Wi‑Fi
When Wi‑Fi connects, the Wi‑Fi icon appears.
Read the status indicator
Look for the small round status indicator next to the Wi‑Fi icon (usually to its left) on the device display.
A solid green dot next to the Wi‑Fi icon means the device is online and connected.
Status indicator meanings
- Flashing yellow dot: connecting to the dashboard
- Solid green dot: online and connected
- Solid red dot: connected to Wi-Fi but no internet access (check your network)
- No dot visible: offline, or the device is asleep (wake it to check again)
Trust the device display over the dashboard indicator. The device shows live status; the dashboard can lag by up to a minute.
About sleep modes: in Automatic Sleep the device may dim the screen but typically stays connected; in Deep Sleep Wi‑Fi is turned off until you wake the device.
Troubleshooting
If your device shows offline status or the dashboard says "Offline":
- Make sure the device is awake and the Wi‑Fi icon appears
- Move the device closer to your router or try a different network
- Reconnect Wi‑Fi from the device menu (see Quick Start Step 1)
- Wait up to 60 seconds for the dashboard to sync
- Restart the device if needed
Go to the device menu and run Wi‑Fi setup again. If you still can’t connect, see Wi‑Fi Setup.
- Verify your network credentials
- Try a 2.4 GHz network if available
- Power cycle your router
- Restart the Lockbox (see Restarting Device)
If you enabled Deep Sleep, Wi‑Fi is off until you wake the device. See Sleep Mode.
If the device remains offline after a restart and Wi‑Fi reconnection, check for Wi‑Fi related errors (e.g., E‑Lock 10) under Device Errors, or contact support.
A red status indicator means your device is connected to Wi-Fi but cannot reach the internet. This is typically a network issue, not a device problem.
Try these steps:
- Verify other devices on the same network can access the internet
- Restart your router and wait 2 minutes before reconnecting
- Try connecting to a different Wi-Fi network (such as a mobile hotspot)
- If using hotel, corporate, or public Wi-Fi, check if you need to complete a captive portal login
If you see a red dot on multiple different networks, contact support for further troubleshooting.
Quick Start
Set up Wi‑Fi, pair your device, and start a lock.
Sleep Mode
Understand Automatic vs Deep Sleep and connectivity.
0:00 In this video I’ll answer the question, how do I know if my device is online? Here in the dashboard I’m logged into an account that has a lockbox paired to it.
0:11 You can check this in the Settings/Devices page. I’ve gone to the Chastity Lockbox home page, where I can see this offline/online indicator.
0:20 Right now, as you can see in the bottom left, my device is offline. Let me expand that, because it’s in sleep mode and not connected to the internet.
0:31 What I’m going to do shortly is I’m going to turn on this device, and then I’m going to wait for Wi‑Fi to connect.
0:37 And finally, I’ll watch the status indicator to determine if it’s connected to the dashboard. The status indicator is near the Wi‑Fi icon on the device display.
0:48 It’s a little green or yellow flashing dot. Once that turns solid green, I will be both online and connected to the dashboard.
0:58 Let’s go ahead and do that now. I’m going to power on my device, wake it up from sleep. You’ll see that Wi‑Fi is connected.
1:06 And I have a yellow flashing dot which has just turned solid green. If I hang out here on the dashboard page for a second, it might take up to a minute for the dashboard to sync.
1:18 No refresh is needed. However, you can refresh if you believe it’s required. Within approximately 30 seconds, this will change from offline to online.
1:31 There it is. So if you see the green status indicator next to the Wi‑Fi icon, that means you are connected to the internet and also online, logged into the dashboard.
1:44 Your device is ready to receive settings. You can also look at this indicator here, but because there’s a bit of lag on it, I would always trust the indicator on the device display.
1:58 Trust this indicator. If it’s green, you’re connected. Enjoy.