Troubleshooting guides, device maintenance, and emergency procedures for your Chastity Lockbox
Get help with common issues and learn how to maintain your Chastity Lockbox. If you can't find what you're looking for here, contact us at support@researchanddesire.com.
Troubleshooting guides
Check online status
Learn how to verify your lockbox is connected to the internet and synced with the dashboard.
Reflash your device
Reset your lockbox to factory settings and install the latest firmware when instructed by support.
Emergency procedures
Emergency unlock via backplate
As a last resort, learn how to physically access your key by breaking the backplate. This method is destructive and requires a replacement part.
The backplate emergency unlock is a destructive procedure. Always try the software emergency unlock first. Only use the physical method when the software unlock is unavailable or has been disabled.
Need more help?
If these guides don't resolve your issue, reach out to our support team:
- Email: support@researchanddesire.com
- Response time: Usually within 24-48 hours
E-Lock 20: Emergency Unlock Used
Learn what triggers the E-Lock-20 error code and how to restore your Chastity Lockbox to normal operation after an emergency unlock.
Check if your Chastity Lockbox is online or offline
Learn how to verify your device's connection status using the dashboard indicator and device display