Frequently Asked Questions

A Deepthroat Trainer order includes multiple items shipped together in one package:

• Trainer unit — the main device with display and sensor
• Backboard with suction cups — for mounting to smooth surfaces
• Dildo — the size you selected during checkout (Starter, Intermediate, or Expert)

If you ordered additional accessories (vibrating plugs, wands, etc.), those are also included. All items ship together, so receiving multiple components is expected—not a shipping error.

The Deepthroat Trainer is designed for surface-mounting only. The backboard with suction cups attaches to smooth surfaces like glass, acrylic, or glazed tile. There are no official handheld or wearable accessories.

There's no official wearable mount, but you can DIY one. Attach a strip of adhesive-backed hook-and-loop (Velcro) to a sturdy belt, then secure the Trainer's backboard to the belt. This lets a partner use the Trainer's modes (Endurance, Repetition, etc.) while practicing on you directly.

If you don't have glass, tile, or another smooth surface available (common in RVs, trucks, or dorm rooms), you can create your own mounting surface:

• Acrylic or plastic sheet — A small acrylic panel (around 12" × 12" or larger) works well. Secure it between furniture, lean it against a wall, or clamp it to a stable surface.
• Large mirror or glass panel — A portable mirror provides an ideal mounting surface.
• Smooth cutting board — Some large plastic or acrylic cutting boards work in a pinch.

R+D supports three toy types with the Trainer:

• Dildos — available in three sizes for progressive training
• Vibrating plugs — round and contoured styles
• Vibrating wands — Pro and Basic versions

The Trainer is also compatible with any suction cup toy up to 3" (8 cm) in diameter.

Yes. When you purchase a Vibe and Wand together, we include a splitter cable that lets you connect both accessories to the Trainer simultaneously. Both accessories respond to your training performance—the better you perform, the stronger the vibration.

How to use the wand: The wand is designed for external stimulation. Hold it in place manually, tuck it into underwear, or position it however works best for you.

Deepthroat Training Dildos come in three sizes for progressive training:

Vibrating plugs come in two styles:

Larger plug sizes are not currently available.

Yes. The Trainer works with most standard dildos so you can use toys you already own. For accurate scoring, set the toy you’re using in your Toybox.

The Trainer's distance sensor has a maximum range of approximately 22.5 cm (about 9 inches). There is also a small dead zone of 1.7 cm at the closest point where the sensor cannot detect position changes.

You can reset calibration from the dashboard and recalibrate on your next session. Go to Toybox, select your toy, and click Reset Calibration.

No. Calibration changes cannot take effect during an active session. The Trainer fetches your calibration data when you start a new session, so changes made in the dashboard won't apply until the next session.

To recalibrate:

1. End your current session
2. In the dashboard, go to Toybox, select your toy, and click Reset Calibration
3. Start a new session—the Trainer will prompt you to calibrate with your new depth

If your Trainer is asking you to go deeper than you can physically reach, your calibration minimum position is likely set too close to the sensor. Adjust the minimum to 5 cm or further in your Toybox to keep targets achievable and outside the sensor's 1.7 cm dead zone.

The Trainer uses an ultrasonic distance sensor to measure your position in real time. During each session, the device tracks:

• Reps — the number of strokes completed
• Depth — how deep each stroke reaches
• Duration — total time spent training
• Speed — your pace and rhythm
• Grade — overall performance score for the session

When connected to Wi-Fi, session data uploads automatically to your dashboard where you can review detailed metrics and track progress over time.

Training Points measure your session performance. You earn points from depth, duration, rhythm, and consistency across modes.

Leaderboards rank you based on accumulated Training Points, with weekly, monthly, and all‑time views.

If your template has multiple segments but the trainer keeps repeating the first one instead of progressing, try these steps:

Most common cause: The device doesn't have the latest template settings.

Quick fixes:

1. Restart a new session — power cycle the trainer and start a fresh session. The device downloads your current template settings when you begin a new session.
2. Check Wi-Fi connection — the trainer must be online to fetch updated template settings. Verify the Wi-Fi status on the startup screen.
3. Confirm the template is Active — in the dashboard, ensure your multi-segment template is marked as Active. Only the active template is sent to the device.

If the problem persists:

• Check if Pass/Fail mode is enabled — failing a segment causes it to repeat. If the pass threshold is too high, you may stay on the first segment.
• Try creating a new template with the same segments and setting it as Active.
• Ensure you have a stable internet connection throughout the session.

No. You don't need to power cycle the trainer to switch templates. However, the device must download the new template settings.

To switch templates:

1. In the dashboard, select your desired template and mark it as Active
2. On the trainer, start a new session — the device will automatically fetch the active template settings
3. The new template loads without needing to power off

If the dashboard shows a loading spinner that never completes when you try to save a template, it's usually a temporary network issue.

Quick fixes:

1. Wait a moment — the save may still complete after a delay
2. Refresh the page — your changes may have saved successfully. Refresh and check if the template updated.
3. Check your internet connection — ensure you have stable connectivity
4. Try a different browser — occasionally browser extensions or caching cause issues

If the problem persists:

• Clear your browser cache and try again
• Try saving smaller changes (edit one segment at a time)
• Contact support@researchanddesire.com if the issue continues

If your trainer is connected to Wi-Fi but runs a default mode (such as 1200 rpm freeform) or shows built-in demo programs instead of your custom templates, the device isn't properly receiving your template settings.

Symptoms:

• Device connects to Wi-Fi successfully and boots past the startup screen
• When you start a session, it runs a default mode instead of your active template
• Creating new templates or marking them active in the dashboard doesn't change what the device runs
• When offline, the device may show 3 built-in demo programs (easy versions of Repetition, Endurance, and Freeform)

Common causes:

• Template not marked as Active in the dashboard
• Device hasn't fetched the latest settings since you changed templates
• Server sync issue after a firmware update
• Account or device pairing issue

Quick fixes:

1. Verify your template is Active — in the dashboard, go to Templates and confirm your desired template shows as Active. Only one template can be active at a time.
2. Start a fresh session — power cycle the trainer, wait for it to connect to Wi-Fi, then start a new session. The device downloads your active template when you begin a session.
3. Check for server communication — if the device shows "Getting your settings" during startup, wait for it to complete. If it skips this or fails silently, the device may not be communicating with the server properly.
4. Try a different network — connect to a mobile hotspot to rule out router/firewall issues blocking server communication.

If the problem started after a firmware update:

Occasionally, a firmware update may complete but leave the device in a state where it can't properly sync template data from the server. If you've tried all the above steps:

1. Re-pair your device — in your dashboard, go to Settings → Devices, unpair the trainer, then pair it again using the Trainer ID shown on the device screen.
2. Contact support — if re-pairing doesn't resolve the issue, contact support@researchanddesire.com with your Trainer ID and order number. Support can check your account sync status and may need to reset the device's server-side state.

If your trainer displays full Wi-Fi bars but still shows "You're offline, your training won't be saved" when starting a session, the device has connected to your network but cannot reach the R+D server.

Common causes:

• Captive portal not completed — hotel, apartment, or public Wi-Fi networks often require browser-based login before granting internet access. The trainer cannot complete these logins.
• Network changed — after moving or changing routers, network settings like firewall rules, MAC filtering, or IoT device isolation may block the trainer.
• Router blocking the device — some routers restrict new devices by default or have security settings that block IoT traffic.

Quick fixes:

1. Test with a mobile hotspot — enable your phone's hotspot and connect the trainer to it. If it works, your home network is blocking the device.
2. Restart your router — this clears temporary connection issues and refreshes DHCP leases.
3. Re-run Wi-Fi setup — long-press during startup to open Wi-Fi setup and re-enter your credentials.
4. Check for captive portals — if using hotel/apartment Wi-Fi, you may need a network that doesn't require browser-based login.

If the problem persists after moving:

• Your new network may have stricter firewall settings than your previous one
• Check your router's access control, MAC filtering, or IoT device settings
• Some ISP-provided routers have aggressive security defaults that block unknown devices

If your trainer gets stuck on "I'm getting your settings from the dashboard" and won't proceed, the device is having trouble communicating with the R+D server.

Quick fixes:

1. Restart your trainer — power it off, wait a few seconds, then power it back on
2. Restart your router — this resolves most temporary network issues
3. Check your internet connection — make sure other devices on the same network can reach the internet
4. Re-enter Wi-Fi settings — long-press during startup to open Wi-Fi setup and reconnect

If the problem persists:

• Try connecting to a different network (such as a mobile hotspot)
• Ensure your router is using a 2.4 GHz network (the trainer does not support 5 GHz)
• Check if your router has any firewall or access control settings blocking the device

If the issue is related to templates:

Sometimes the device can get stuck if template data becomes corrupted or an incomplete download occurred (for example, if a previous session was interrupted before the template finished loading).

1. Regenerate your templates — in your dashboard, go to Templates, open your active template, and save it again (even without changes) to force a fresh sync
2. Create a new template — if regenerating doesn't help, create a new template, set it as Active, and try starting a session
3. Check for AI-generated templates — if using AI Training Schedule, try regenerating the AI schedule to refresh the template data

If the issue started after a firmware update:

Occasionally, an OTA firmware update may not complete successfully, leaving the device in a state where it cannot communicate with the server. If you've tried all the above steps including a mobile hotspot and the device is still stuck:

1. Try manual USB flashing — Use the Web Flasher to reinstall firmware. See the Firmware Updates guide for instructions.
2. Contact support if flashing isn't possible — Trainers purchased before July 1st, 2025 cannot be manually flashed via USB. If you see a message in the webflasher indicating your device isn't flashable, or if the webflasher cannot detect your device, contact support@researchanddesire.com with your order number. A replacement may be necessary.

If your trainer powers on but won't start training, it's usually a connectivity issue:

Common causes:

• The trainer isn't connected to Wi‑Fi
• The trainer is offline and has no cached session to play
• The trainer hasn't downloaded your template settings yet

Quick fixes:

1. Check the Wi‑Fi status on the startup screen
2. Follow the Wi‑Fi setup process to connect to a 2.4 GHz network
3. Once online, select a template in your dashboard and start a session to download settings

For the best experience, connect your Trainer to Wi‑Fi. When offline, the Trainer cannot:

• Receive software updates
• Download new training schedules
• Upload or record session data for Training Points

When your Trainer is connected to Wi‑Fi, it automatically checks for available updates each time you power it on. If an update is available, you'll see an "Updating" screen with progress information—the device downloads and installs the new firmware automatically, then restarts.

If you don't see an update screen during startup, your Trainer is already running the latest firmware for your stream.

Your current firmware version displays briefly during the startup sequence. Note this information if you need to contact support.

Yes. All Deepthroat Trainers receive firmware updates over‑the‑air (OTA) when connected to Wi‑Fi, regardless of when you purchased your device. There's no hardware limitation that prevents older devices from receiving new firmware versions, including major updates like 2.0.0.

Keep your Trainer connected to Wi‑Fi, and it will automatically download and install updates as they become available.

Follow the quick start to get online in minutes.

When you power on the device, the display shows the current Wi‑Fi connection status in plain text.

If your trainer connects to Wi-Fi during setup but shows "no wifi connection" or requires manual reconnection every time you power cycle:

Common causes:

• Network credentials not saving properly — the Wi-Fi password may not have been stored correctly
• Router compatibility issues — some routers have settings that prevent reconnection
• Firmware issue — older firmware versions may have Wi-Fi persistence bugs

Quick fixes:

1. Re-run Wi-Fi setup completely — long-press during startup to enter Wi-Fi setup, then re-enter your network credentials from scratch
2. Verify 2.4 GHz network — ensure you're connecting to a 2.4 GHz network, not 5 GHz
3. Try a different network — test with a mobile hotspot to rule out router-specific issues
4. Check for firmware updates — connect to any working network first to receive updates, then reconfigure your home Wi-Fi

If the problem persists:

• Check if your router has MAC address filtering or device isolation enabled
• Some mesh networks or ISP-provided routers have aggressive power-saving that drops inactive connections
• Try assigning a static IP to your trainer in your router settings (use the trainer's MAC address)

Wipe the device with a soft microfiber cloth and a light spray of glass cleaner.

Wash your dildo with warm water and mild soap before and after each use. Allow it to air dry completely before storing.

Lubricant compatibility: Always use water-based lubricant with silicone dildos. Silicone-based lubricants can degrade silicone toys over time.

Not necessarily. Our dildos have been tested with silicone lubricant and should not degrade from occasional exposure. Clean the dildo thoroughly with warm water and mild soap, then inspect it.

Replace the dildo if you notice any of these signs:

• Crumbling or flaking material
• Tears or surface damage
• Sticky or tacky texture that won't wash off
• Unusual softness or deformation

If the dildo looks and feels normal after cleaning, it should be safe to continue using with water-based lubricant going forward.

When we release new features, Ultra subscribers get early access while we collect feedback and refine the experience. Many features you see labeled "Ultra" today are in this early access phase—not behind a permanent paywall.

Our development process works like this:

1. New feature launches → Available to Ultra subscribers first
2. Feedback and iteration → We refine based on real-world use
3. General release → Feature becomes available to all users

Core functionality—training, device pairing, session tracking, and day-to-day use—remains free for everyone. Ultra unlocks early access to new capabilities, customization options, and power-user features while supporting ongoing development.

AI Training generates optimized programs based on your selected focus. Choose a focus in the AI Schedule dropdown when editing a Deepthroat Trainer template.

To subscribe:

Segment repeat lets you loop any segment up to 100 times without manually duplicating it, keeping templates clean while enabling longer sessions.

Pass/Fail Mode adds accountability by requiring a minimum performance threshold per segment.

• Set a passing grade percentage (0–100%) per segment
• Meet or exceed the threshold to advance
• Fall below the threshold and the segment restarts

Three‑Strike Rule: Failing the same segment three times consecutively restarts the entire session.

Custom Failure Messages: Show a personalized message (up to 80 characters) on the device when a segment fails.

Hands‑Free Mode lets training progress automatically without pressing device buttons. Enable it per template in the dashboard.

Yes. When a keyholder creates or edits templates on your behalf, their subscription tier determines which features are available—not yours.

If your keyholder wants to:

• Add more than 3 segments to a template
• Use segment repeat
• Enable Pass/Fail mode or Hands‑Free Mode

They need an active Ultra subscription on their own account.

When editing templates for a partner, the subscription tier that matters is your subscription (as the keyholder), not your partner's.

Common causes:

• You're editing a template on your partner's account but don't have an active Ultra subscription on your own account
• Your subscription recently expired or wasn't renewed

Quick fixes:

1. Check which account you're editing — use the account dropdown in the top-left to confirm you're editing your partner's template, not your own
2. Verify your subscription status — go to Settings → Subscription on your own account (not your partner's) to confirm you have an active Ultra subscription
3. Refresh and retry — if you recently subscribed, refresh the dashboard and try adding segments again

No. Partner connections grant access to all devices on your account. When you share control with a partner, they can manage both your Trainer and your Lockbox—you cannot selectively share access to individual devices.

If you want to temporarily regain control of the Trainer (for example, to create new templates), you would need to revoke your partner's access entirely, which also removes their control of the Lockbox.

If you want to pass your Trainer to someone else:

If you've lost access to your dashboard account (for example, you deleted the associated email address or can't reset your password), you won't be able to unpair your device through the dashboard yourself. Contact support to request a manual unpair.

What to include in your request:

• Your Trainer ID (the 5-character code shown on the device screen during startup)
• Any details that help verify you're the original owner: order number, approximate purchase date, or the email address you originally used

Once support unpairs the device, you can pair it to your current dashboard account.

If you can't edit toys, create templates, or modify your training settings—all buttons appear disabled or greyed out—you likely have Give Up Control enabled in your account settings.

What's happening:

When Give Up Control is enabled, you transfer control of your devices to your assigned Keyholder. This disables your ability to:

• Edit or add toys in your Toybox
• Create or modify templates
• Change training settings

Only your Keyholder can make these changes while Give Up Control is active.

How to fix:

1. Go to Settings → Advanced in your dashboard
2. Toggle off Give Up Control
3. If you selected "Delayed" consent when enabling it, you'll need to wait 72 hours before control is restored
4. If you selected "Permanent" consent, only your Keyholder can return control to you

The Deepthroat Trainer does not have a traditional settings menu on the device itself. All training configuration is managed through the dashboard.

What "settings" means on the device:

• When the device shows "hold to launch settings page," this refers specifically to Wi-Fi settings—it opens Wi-Fi setup mode so you can connect to or change your network.
• There is no on-device menu for changing training modes, templates, or other options.

How to configure your trainer:

1. Sign in to your dashboard at dashboard.researchanddesire.com
2. Go to Templates to create or modify training programs
3. Select which template is Active—this is what the device downloads when you start a session
4. Power on your trainer and press the button to start—it will fetch your active template settings automatically

Common confusion:

• Short press on the welcome screen starts preflight checks and begins training
• Long press on the welcome screen opens Wi-Fi setup (not a general settings menu)
• After Wi-Fi is already configured, you typically just short press to start training

If the colored LED strip beneath the display lights up when you power on your Trainer, but the main screen stays dark, this indicates a display hardware issue.

What this means:

• The LED strip lighting up confirms the device is receiving power
• The main OLED display not turning on is a hardware fault, not a setup problem

What to do:

1. Try charging the device for at least 30 minutes, then power it on again
2. Power cycle the device (turn off, wait 10 seconds, turn back on)
3. If the screen still doesn't turn on, contact support@researchanddesire.com

If your Trainer shows no signs of life when you flip the power switch:

1. Check your charging cable and power source — try a different USB-C cable and adapter
2. Charge for at least 30 minutes — a deeply discharged battery may need time to recover
3. Verify the power switch position — ensure it's fully in the "on" position

If the device still won't power on after charging, contact support@researchanddesire.com with your order number.

Battery replacement is possible but not straightforward. The battery is glued in place inside the enclosure, so removal requires care and some technical skill.

What you need:

• T8 Torx screwdriver — removes the security screws on the back panel
• Basic soldering equipment — the battery is wired in, not plug-and-play
• Patience — the battery adhesive requires careful prying to avoid damage

Replacement battery options:

We custom-order batteries from our manufacturer with specific polarity and wiring. Contact support@researchanddesire.com to purchase a replacement battery (approximately $8 USD plus shipping).

If your vibrating plug, wand, or other accessory only works when the cable is held at a specific angle, or cuts in and out during use, this typically indicates a hardware issue with the 3.5mm accessory port.

Before contacting support, try these steps:

1. Test with a different cable — try the original cable that came with your accessory, or a known-working 3.5mm TRRS cable
2. Clean the port — use compressed air to remove any debris from inside the port
3. Test a different accessory — if you have another 3.5mm accessory, check if the issue persists

If the problem continues after these steps:

The port itself likely has a loose internal connection or damaged solder joint. This is a hardware defect that cannot be fixed through troubleshooting.

Contact support@researchanddesire.com with:

• Your order number
• A description of the issue (when it started, what you've tried)

Support can discuss replacement options for your device.

The Trainer identifies itself as "Trainer Setup" on your home WiFi network. This is the name that appears in your router's connected devices list and in network scanning tools.

This discreet, generic name avoids revealing what the device actually is to others who might see your network's device list (roommates, family members, IT administrators, etc.).

There is no public API specification for the Deepthroat Trainer, OSSM, or dashboard at this time. The devices communicate with R+D servers over proprietary protocols, and there is no documented way to integrate them with third-party applications or AI agents.

This is something we're considering for the future, but there is no timeline for availability.

The Deepthroat Trainer and OSSM are separate devices that are not integrated with one another. Each device operates independently with its own control system and dashboard features.

• Deepthroat Trainer: A stationary training device with depth sensing and performance tracking
• OSSM: A motorized thrusting machine controlled via wired remote, RADR, or custom solutions

There are no plans to integrate these products at this time.

Your five‑character alphanumeric Trainer ID displays on screen during startup.

If your Trainer ID displays corrupted characters (such as ".t", "U]t", or random symbols) instead of a normal 5–6 character code, the device's provisioning data was likely erased.

This typically happens when using the web flasher with "Erase device" enabled. Contact support@researchanddesire.com with your order number—support can re-provision your device with a new Trainer ID.

For additional support, contact our team:

• Email: support@researchanddesire.com

The Trainer battery lasts approximately 4-5 hours when in use, and takes 90 minutes to charge completely.