Frequently Asked Questions

To create a dashboard account:

1. Visit the dashboard website
2. Click Create a free account
3. Enter your email address and choose a password
4. Click Create account
5. Check your email for a confirmation link
6. Click the link to verify your account

To reset your password while logged in:

1. Navigate to Settings > My Profile
2. Scroll to the bottom of the page
3. Click Change Password
4. Enter your new password
5. Click Reset Password to confirm

You can recover your account using a magic link:

1. Go to the dashboard sign-in page
2. Enter your email address
3. Click Email link
4. Check your email for a message containing a magic link and sign-in code
5. Sign in using either the link or the code

Once signed in, you can change your password in Settings > My Profile.

To update your username:

1. Navigate to Settings > My Profile
2. Click on your current username (the text field is editable)
3. Type your new username
4. Save your changes

To add interests to your public profile:

1. Navigate to Settings > My Profile
2. Find the Interests section
3. Type an interest and press comma or Enter to add it as a badge
4. Repeat to add more interests
5. To remove an interest, click the X button on the badge

Your interests are displayed on your public profile for others to see.

No, you can use different email addresses for your dashboard account and your Research + Desire purchases. The accounts are not required to match.

This error indicates an issue with your account data that prevents login. It typically occurs due to a sync or database issue that requires support assistance to resolve.

To fix this:

1. Contact support at support@researchanddesire.com
2. Include the email address associated with your dashboard account
3. Mention the exact error message you received

Our support team will investigate and restore access to your account.

You can change your email without leaving the page:

1. Navigate to Settings > My Profile
2. In Private Details, click Change Email
3. Enter your new email address and click Send Code
4. Check your new inbox for a 6-digit verification code
5. Enter the code in the dialog to confirm the change

You stay signed in the entire time. See Account Settings for full details.

If you can still sign in to your account, you can change your email directly from Settings > Profile > Private Details — the verification code is sent only to the new email, so access to the old inbox is not required.

If you cannot sign in at all, contact support:

1. Email support@researchanddesire.com from your new email address
2. Include the old email address associated with your account
3. Provide your new email address
4. Our team will verify your identity and update the email on your account

Account deletion requires assistance from our support team. To request account deletion:

1. Contact support at support@researchanddesire.com
2. Include the email address of the account you want deleted
3. Our team will process the request and confirm once complete

There is currently no way to clear your account history or reset your account to a fresh state. Your lock history, statistics, and activity records are permanently stored.

If you need a completely fresh start, you can request account deletion and create a new account. Contact support at support@researchanddesire.com for assistance.

Yes, the dashboard is completely free to use. For details about available features and optional premium tiers, see our subscription guide.

The Ultra subscription provides access to premium features and an enhanced dashboard experience. For a complete comparison of subscription tiers and included features, see our subscription guide.

To upgrade to Ultra:

1. Navigate to Settings > Subscription
2. Select your desired subscription tier
3. Complete the payment process

Subscriptions accept credit card, Google Pay, and Link. PayPal is available for purchases in the R+D Store but is not currently supported for subscription payments.

To cancel your subscription:

1. Navigate to Settings → Subscription
2. Locate your active subscription
3. Click Cancel Subscription
4. Confirm the cancellation when prompted

Your subscription benefits remain active until the end of your current billing period. You will not be charged again after cancellation.

If you're seeing duplicate subscription charges, you may have accidentally created two subscriptions under your account. This can happen if you subscribed multiple times or if a previous subscription wasn't properly cancelled.

To resolve duplicate charges:

1. Contact support at support@researchanddesire.com
2. Include your account email address
3. Provide details about the duplicate charges (dates, amounts)

Our support team will investigate your account, cancel any duplicate subscriptions, and refund the extra charges. Refunds typically process within 5–10 business days.

The leaderboard tracks and ranks user activity and achievements. For a detailed explanation of how rankings are calculated and displayed, see our leaderboard documentation.

A dedicated mobile app is not currently available—the dashboard is a web-based platform accessed through any modern browser. No download or app store is required.

Visit dashboard.researchanddesire.com from any device with an internet connection to access your account.

Mobile app development is on our roadmap for future releases.

The dashboard uses GMT (Greenwich Mean Time) for all scheduling features. If you start a session in the evening in your local timezone, the dashboard may already consider it the next day in GMT.

For example, if you're in a timezone that is GMT-5 and start a session at 10 PM Wednesday local time, the dashboard sees it as 3 AM Thursday GMT and loads Thursday's scheduled template instead.